Company Policy

Highlander is one of the pioneers in promoting ethical and responsible tourism in Nepal. Nepal possesses a huge potential in the tourism sector and contributes tremendously to the overall national economy. To ensure sustainability of the sector and preserve it for the future generation, Highlander is committed to responsible tourism, supporting the local community as well as contributing to the overall economy. From the very start, we have promoted and followed the concept of sustainable, eco and responsible tourism.

Our team comprises of well-trained professionals, climbers, guides and porters who are not only experienced in carrying out expeditions and leading trekking and tour packages but are also well-trained on environmental issues and are fully covered with medical insurance.

Highlander Trekking & Expedition Pvt. Ltd. understands the importance of your privacy. We are committed to protecting our customer's privacy. When you buy services from us as a customer, or contact us, we use the information from customers to correctly process our sales and to improve our ability to understand our customer's needs.

Highlander Trekking & Expedition Pvt. Ltd. stores e-mail, phone numbers and physical addresses when a customer does business with us or contacts us. When a customer makes a purchase, except for credit card details, information supplied on the purchase order is passed to Highlander Trekking Pvt. Ltd. Such information is used for processing orders, and possibly for later contact when Highlander has new products which may be of interest to customers. We do not sell, give away, or distribute email addresses, physical addresses or phone numbers.

Payment for orders is handled through our bank and credit card merchant accounts. No credit card details (credit card number, expiration date) are ever stored by Highlander Trekking & Expedition Pvt. Ltd.

All the staff working at Highlander has insurance. We strongly recommend all the tour and trek participants should obtain their own personal insurance which covers accidents, health, emergency evacuation and loss or damage to personal effects. If you do not have insurance, you should accept responsibility to cover all medical expenses incurred and costs involved in getting you to a medical facility.

Prices are valid as mentioned per offer. Highlander reserves the right to change the prices due to possible considerable increased costs by changes in the rates of foreign currencies, in local taxes or permits, in local price levels or due to certain local government measures.

Highlander is a destination management company; we endeavor to conduct our operations with the utmost professionalism and safety precautions. Clients need to be aware of the risks involve in the program, we make every effort to make it a memorable one, however, Highlander Trekking and Expedition won`t be liable in event of injury, death, accident, damages, illness, financial loss or any other damages/losses incurred as a result of force majeure. This typically includes, but not limited to avalanches, flooding, landslides, riots, political turmoil, sickness.

If any complains should occur, they should be cleared before departure.

If you have any comments & suggestion please feel free to mail us at info@highlandernepal.com